GIMER
The University's centralized institutional application system for submitting complaints, requests, suggestions, information inquiries, and expressions of satisfaction. Applications are registered, forwarded to the responsible unit, and can be monitored using a tracking number.
What Is GIMER?
GIMER is the institutional communication center that receives submissions addressed to Giresun University through a single channel, classifies them, forwards them to the relevant units, and communicates the outcomes to applicants. You can monitor your application using its tracking number.
Application Categories
Choosing the appropriate category helps ensure that your submission is routed to the correct unit and workflow.
Complaint
Report a problem, service disruption, or negative experience.
5 business daysInformation Inquiry
Request institutional information or documents.
7 business daysService Request
Ask for a service to be provided or an action to be taken.
5 business daysSuggestion
Share ideas to improve institutional processes.
7 business daysExpression of Satisfaction
Share a positive experience or convey your appreciation.
7 business daysConfidentiality Option
You may request that your identity be kept confidential. Only authorized personnel involved in the process may access the information to the extent necessary for their duties.
Available for all categoriesTarget Response Times
Service-level targets published on the GIMER portal
| Application Category | Target Time | When to Use It |
|---|---|---|
| Complaint | 5 business days | When you wish to report a problem or issue that needs to be resolved. |
| Information Inquiry | 7 business days | When you need institutional information or a document. |
| Service Request | 5 business days | When you want a service to be provided or an action to be taken. |
| Suggestion | 7 business days | When you have an idea for improvement. |
| Expression of Satisfaction | 7 business days | When you want to share a positive experience. |
How to Submit an Application
Complete the process in four steps
Select a category
Choose the category best suited to your submission so it reaches the correct unit.
Complete the form
Describe the matter clearly and attach supporting documents, if any. Select the confidentiality option if desired.
Keep your tracking number
Once your application is registered, you will receive a tracking number.
Monitor the outcome
Use your tracking number to check the status of your application and view the response.
Guides and Videos
Written and visual resources prepared for the different roles involved in the system